Last week I watched Zappos.com CEO, Tony Hsieh give a great interview on the Stephen Colbert Report about his new book Delivering Happiness. Hsieh outlines his personal philosophies, what has worked for his own company and what others can learn from his (yes we mean, doing over $1 billion in gross merchandise sales annually and the highest-ranking newcomer in Fortune magazine’s annual “Best Companies to Work For” list in 2009).
Here are a few suggestions he gives to employers to keep their companies prosperous and pleased:
- Pay new employees $2000 to quit.
- Make customer service the responsibility of the entire company, not just a department.
- Focus on company culture as the #1 priority.
- Apply research from the science of happiness to running a business.
- Help employees grow both personally and professionally.
- Seek to change the world.
- Oh, and make money too.
In Tony’s first book, he outlines his path from starting a worm farm to life at Zappos.com. He shows that by tapping into the unique talents of each employee he has been able to build an eccentric, talented and different kind of corporate culture that has become a powerful model for achieving success and happiness at the office. Delivering Happiness debuted at #1 on the New York Times Bestseller list and remained on the list for 27 consecutive weeks.
Statistics show that happy workers save companies cash due to retaining employees who are dedicated, work harder and want to stay around to assist in growing the company as they feel more invested and make more money for the company in return.
We hope employers around the world start realizing it’s a win-win and begin creating a culture where happiness is part of their business model.